FREQUENTLY ASKED QUESTIONS

Welcome to the frequently asked questions. In this section, you will find the answers you are looking for about the products and services offered by the company TRESORNET LLC: namely the Ebooks, Personalized Tracking and Clothing programs of the site.

The julienquaglierini.com website is dedicated to offer E-books programs established by the company TRESORNET LLC. These training and nutritional programs are for a period of 3 months and can be renewed. The format of each program is a PDF that can be downloaded to a smartphone or computer and is accessible for life.

It is your responsibility to ensure that you are in good health and able to perform the exercises in the proposed programs.

The site does not sell programs to minors. You must be at least 18 years old to purchase a product from the site. If you are under 18, you may use these E-books only under the supervision of a parent or guardian.

FREQUENTLY ASKED QUESTIONS - EBOOKS PROGRAMS

1) Who are these E-books for bodybuilding aimed at?

The E-books programs are designed for all men and women who wish to progress in bodybuilding independently, whatever their objectives. Each program has a specific objective. For more information on each of them, please go to the program tab of the site and read the description.

If you don't know which program to choose, you have a free Quiz that will help you find out: QUIZ

TRESORNET LLC is in no way responsible for the improper execution of the training exercises or even the non-execution of the programs. It's up to you to stick to it. To help you, these PDFs include a video of the execution of each exercise to help you progress in this direction.

2) How will I receive my E-book program?

After reading the description, choosing your program(s), and validating your order, you will receive your invoice and a summary of your order by email. It contains a download link and thus allows you to access your training and / or nutritional program (download valid on your smartphone, tablet or your PC according to your choice).

Once the download links have been clicked and therefore the digital file order(s) have been downloaded on any medium whatsoever, they are deemed to be firm and final and may not give rise to any exchange or refund in accordance with the GTC and the law of digital books.

3) I train at home, what equipment do I need?

The majority of the digital programs offered are done in the gym and are composed of 90 % of bench, bar and dumbbells. It is up to you to find a replacement exercise if you do not have the required equipment. Some of the programs offer a home gym edition as a bonus to train at home. You will find this information on each program page in the FAQ section. Finally, if you don't have any equipment, you still have a bodyweight program: ZERO GYM

4) In the diet, should we count proteins from rice or other proteins?

When you start a nutritional program, you have to count everything in the calculation of calories, and nothing is lost. Therefore, you must be rigorous on the calculation. Whether you want to gain muscle mass, lose fat, slim down...

5) Can I change the order of my workouts? 

You can schedule your sessions as you wish according to your schedule and your life. If you don't have time to go to the gym, you continue your plan where you left off. However, if you miss several sessions, your progress will probably take longer.

6) Is there a guide for dietary supplements in digital programs?

The digital programs contain a detailed sheet of food supplements with advice. A brand of supplements is recommended but you are free to choose the one that suits you. However, if taking supplements is often practical in some cases, it is not essential to achieve your goals. Only training, nutrition and recovery are.

7) How do I transfer from the Physics Pro MASS Program to SHREDZ and vice versa?

You can switch from the Physics Pro MASS at Physics Pro SHREDZ without any problem. On the other hand, for the opposite, it is strongly advised to take a break of at least 1 month (with calculation of maintenance calories) before starting the next step.

8) I have a problem and I do not receive the download link or my invoice, what should I do?

Start by checking your spam. If you haven't received anything, you can send an email to contact@julienquaglierini.com to solve this problem or use the chat on the bottom right. A reply will be made as soon as possible.

9) How long will I have access to my program?

You will have access to your program for life. If you start it again at another time of the year, you must recalculate your calories and macros at that time.

10) What is the difference between an E-book program and a fully personalized coaching?

The digital programs in the form of E-books are in ultra detailed PDF format. This allows you to progress independently. They can be adapted to each person by you and you have all the methods to calculate your own needs in calories and macros. The advice to progress... but you will progress alone in your goal.

The totally personalized coaching is a real complete follow-up 100 % on measure. It is done over a period of 3 months minimum (6 months and 1 year formula if needed) with an access to a platform, as well as a detailed questionnaire of several pages to be sent to julienquaglierini@gmail.com. By completing this questionnaire, you certify the accuracy of the information provided. This allows the coach to establish training plans according to your available equipment (gym or home gym) and your pathologies. But it also allows you to build a diet tailored to your lifestyle and your schedule. Finally, it is really an accompaniment with your coach because you have access to him throughout your coaching for any questions and he will encourage you for the slightest drop in motivation. For more information on this formula, contact the team: contact@julienquaglierini.com

It is your responsibility to make sure that you are in good health or to indicate your pathologies on your questionnaire and to be able to practice the proposed program and diet.

11) I don't know which program to choose, what should I do?

It is essential to know your priorities and goals. You can't gain muscle mass and lose fat at the same time. You have a QUIZ available on the site to help you find the right goal. Following this, you have a digital program offered but if you prefer coaching, you can also choose this option by booking directly.

Moreover, if you are still not sure with the quiz, you also have the possibility to send a picture with your detailed request to have the expert opinion of Julien QUAGLIERINI or his team at contact@julienquaglierini.com. You will receive an answer as soon as possible and a solution will be proposed to you. Just make sure that you really take action because advice is good but it will never replace any kind of support and a precise action plan to progress.

FREQUENTLY ASKED QUESTIONS - PERSONALIZED COACHING AND FOLLOW-UP

1) Who is this personalized coaching and follow-up for? 

The programs in personalized follow-up or coaching are intended for all men and women who wish to progress with the accompaniment of a qualified coach whatever their objectives: Muscle gain, weight loss, slimming, preparation for a competition .... You will find all the description as well as all formulas here.

The site does not sell programs to minors. You must be at least 18 years old to purchase a service from the Site. If you are under 18, you may only use the program under the supervision of a parent or guardian and with their permission.

2) I just want a food plan, is it possible?

Yes, it is possible. You have 2 formulas for this: With or without follow-up

On the other hand, the training plan alone is not proposed since the site already offers many digital supports in this sense.

3) What payment methods are accepted?

The accepted means of payment are :

STRIPE or otherwise by CB The fastest and easiest way to make secure payments.

PAYPAL : Secure payment. Thanks to your PayPal account, you don't need to enter your bank details for each purchase. Your email address or your phone number are enough for you. Moreover, if you have an account, this service allows you to pay in several times (only in France, not valid for CANADA or some other countries)

All the pages of the site respect the SSL protocol and are preceded by https:// (the "s" meaning secure), which guarantees the encryption and thus the total protection of your data before their transfer via Internet.

The payment interface (system pay) of our website uses SSL encryption technology to protect all payment and user data. Your bank data is not stored and is processed by your bank's servers directly. You can therefore make your payments in complete security.

For all other requests on another method of payment, you can do it by mail but know that checks and transfers are not accepted.

Clothing

If you wish to order clothes from the Julien Q collection, the site does not include delivery charges which will be added at the end of the order depending on the weight and quantity ordered.

Delivery times vary between 10 and 12 working days after validation of the order in France and in Europe and 2 to 3 weeks outside the EU. It is your responsibility to leave a maximum of information on the address and its indications for the good progress of the delivery. If your parcel does not arrive at its destination, or if you have a question, please send an email to contact@julienquaglierini.com.

If you made a mistake on your size despite the guide at your disposal, you can send back the T-shirts at your expense and we will send you back the right size (while stocks last). To do so, please send us an email to contact@julienquaglierini.com and we will give you the exact procedure to follow.

Other issues

Do you have a question that is not listed here? 

No problem, we invite you to ask it on the chat of the site or by mail to contact@julienquaglierini.com. You will get an answer as soon as possible.